Get in touch
Have a question, feedback, or need help with your account? We're here to help.
Email us
hello@savetoroam.comWe typically reply within one business day. For billing or account issues, include the email address you signed up with so we can find your account quickly.
Common questions
How do I cancel my subscription?
Open your Account page, click Manage Subscription, and Stripe handles the rest. No cancellation fee — you keep Pro access until the end of the current billing period.
How do I get a refund?
We offer a 30-day money-back guarantee on your first Pro payment. Email us at hello@savetoroam.com and we’ll refund the full amount, no questions asked.
How do I delete my account?
Go to your Account page and click Delete Account at the bottom. Your data is soft-deleted immediately and permanently removed within 7 days.
How do I reset my password?
Click “Forgot password?” on the sign-in page. We’ll send a reset link to your email. If you signed up with Google, there’s no SaveToRoam password to reset — use Google sign-in.
Can I export my trip data?
Pro users can export their full itinerary as a PDF from any trip page. A broader data export option isn’t available yet, but all your trip and savings data is always accessible in your account.
I have a billing question or charge I don’t recognise
Email us at hello@savetoroam.com with your account email and we’ll sort it out. All payments are processed by Stripe and appear as “SaveToRoam” on your statement.
I found a bug — how do I report it?
Email hello@savetoroam.com with a description of what happened and we’ll investigate. Screenshots or screen recordings are always helpful.